Refund Policy

At 3DM, we are committed to ensuring your satisfaction. Below is our refund and return policy to assist you with any issues.

Return Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Eligibility for Returns

To qualify for a return:

  • Items must be in the same condition as received: unworn, unused, with tags, and in their original packaging.

  • You must provide the receipt or proof of purchase.

How to Start a Return

To begin the return process, please contact us at contact@3dmaterials.com. Once your return request is approved, we will provide:

  • A return shipping label.

  • Instructions on how and where to send your package.

Return Address: [INSERT RETURN ADDRESS]

Please note: Items sent back to us without prior authorization will not be accepted.

If you have any questions about returns, feel free to reach out to us at contact@3dmaterials.com.

Damages and Issues

We strive to deliver products in perfect condition. However, if you receive a defective, damaged, or incorrect item, please inspect your order upon arrival and contact us immediately at contact@3dmaterials.com. We will assess the issue and resolve it promptly.

Exceptions / Non-Returnable Items

Certain items are not eligible for returns, including:

  • Custom or personalized products.

  • Hazardous materials, flammable liquids, or gases.

  • Sale items or gift cards.

If you have concerns about your specific item, contact us for clarification at contact@3dmaterials.com.

Exchanges

To exchange an item, return the original item first. Once the return is accepted, you can place a separate order for the replacement item. This ensures a faster and smoother process.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be issued to your original payment method within 10 business days.

Please note:

  • Refund processing times may vary depending on your bank or credit card company.

  • If more than 15 business days have passed since your refund approval and you have not received your refund, please contact us at contact@3dmaterials.com.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must meet the return eligibility criteria mentioned above.

Thank you for choosing 3DM. We value your business and are here to assist with any concerns.